FROM A to Z

We always offer the best price directly through our website. You can choose to complete your booking directly online or via our enquiry form.

Breakfast

Our extensive breakfast buffet is available Monday to Friday from 7 a.m. to 10 a.m. in the restaurant. On weekends and public holidays, it is available from 7 a.m. to 11 a.m.

Lunch

Our bistro is open daily from 12:00 noon to 2:00 p.m.

Dinner

We serve dinner Monday to Saturday from 6 p.m. to 9 p.m. in our bistro. Our classic dishes are available until 9.30 p.m.

Our service team staff are available to take your table reservations. Dial 954.

The entrance to our Elephant Bar is located in the lobby. Our bar is open daily from 2 p.m. to midnight. During the summer months, you will find our open-air bar on the newly designed sun terrace. When the weather is good, it is open daily from 5 p.m. to 11 p.m. During this time, our Elephant Bar is closed for the summer break.

Experience relaxation for body and mind in our wellness area with two saunas, a steam bath, a pool (130 m²), the fitness and relaxation area, and one of our wide range of treatments.

Pool and spa opening hours:

Daily from 7 a.m. to 9 p.m.

Sauna times:

Monday to Friday, 4:00 pm to 9:00 pm

Saturday to Sunday, 8:30 a.m. to 9:00 p.m.

You are also welcome to use our sauna from Monday to Friday in the morning. Please let us know one hour in advance.

Would you like to be pampered from head to toe?

At our Quellenhof SPA, you can enjoy a soothing break for body, mind and soul: spa@parkhotel-quellenhof.de

You can purchase applications and vouchers in our online shop.

Opening hours for the "Stüber & Stüber" hairdressing salon:

Closed on Sundays and Mondays

Tuesdays and Thursdays 9:00 a.m. – 6:00 p.m.

Fridays 8:30 a.m. – 6:00 p.m.

Saturdays 8:30 a.m. – 4:00 p.m.

To make an appointment, please call (0) 9007 8433. The hairdressing salon is located on the ground floor.

Experience relaxation for body and mind in our wellness area with two saunas, a steam bath, a pool (130 m²), the fitness and relaxation area, and one of our wide range of treatments.

Pool and spa opening hours:

Daily from 7 a.m. to 9 p.m.

Sauna times:

Monday to Friday, 4:00 pm to 9:00 pm

Saturday to Sunday, 8:30 a.m. to 9:00 p.m.

You are also welcome to use our sauna from Monday to Friday in the morning. Please let us know one hour in advance.

Would you like to be pampered from head to toe?

At our Quellenhof SPA, you can enjoy a soothing break for body, mind and soul: spa@parkhotel-quellenhof.de

You can purchase applications and vouchers in our online shop.

Bathrobes are provided in your room and are available for your use during your stay.

If you wish to purchase these, please contact reception.

We will be happy to bring additional duvets, pillows and woollen blankets to your room.

To do this, hang the designated card on the outside of your door. Please note that during this time, your room will not be cleaned and you will not receive any messages.

We will be happy to bring an iron and ironing board to your room. For ironing service (for a fee), please contact reception. Dial 911.

The hotel rooms are equipped with a flat-screen television with integrated radio and teletext. The radio is integrated into the television. You can select programmes using the remote control. You can also find our guest folder via your television.

A hairdryer is located in your bathroom in the drawer under the sink.

For daily changes, please place the towels on the floor. If you require additional towels, please contact reception. Towels on the hook indicate that you wish to use them one more time.

We have shaving kits, toothpaste, toothbrushes, cotton pads and sewing kits available for you. Please contact our reception desk. Dial 911.

Our rooms are equipped with free WiFi. To connect, select the "Parkhotel Quellenhof" network and then click on "Login".

All our rooms and suites are equipped with air conditioning. You can regulate the room temperature yourself using a thermostat. Our air conditioning system includes a fully-fledged heating system. Turn the dial towards + to heat the room and towards - to cool it.

The minibar in the guest rooms is not recommended for cooling and storing medicines due to possible temperature fluctuations.

If you have any questions, please dial 911.

Yes, our rooms on the third floor are equipped with a minibar. Rooms on the first and second floors do not have minibars. For small snacks and drinks, our Q-Shop is always at your disposal.

If you notice any technical faults in your room, please contact reception. We will assist you immediately. Dial 911.

Each room is equipped with an electronic safe located in the wardrobe. The management is not liable for the loss of personal valuables. Please note that we limit our liability for the acceptance of valuables in accordance with German law.

Please inform reception immediately if you have lost your key card. Please hand in the card at reception before you leave.

Room cleaning takes place between 9 a.m. and 3 p.m. If you would like your room cleaned at a specific time, please let reception know. Dial 911.

You may check into your room from 3 p.m. onwards .

On the day of departure, your room is available until 12:00 noon .

If you would like to check out late, please feel free to speak to the reception staff.

Do you require a taxi or would you like to hire a car? The reception desk will be happy to assist you.

Our reception desk will be happy to organise a shuttle service for you in cooperation with our partners.

Dial 911.

The underground car park (€20.00/night) and our outdoor car park (€16.00/night) are available for your use during your stay. The entrance height of our underground car park is 3.02 metres.

You can obtain an exit ticket at reception; parking costs will be added to your room bill.

Would you like to surprise someone with fresh flowers? Our reception staff will be happy to assist you. Dial 911.

Regular laundry service Monday to Saturday: collection before 9 a.m., return by 7 p.m. on the same day. Unfortunately, we are unable to offer a laundry service on Sundays and public holidays. For further details, please refer to the cleaning list in your room.

We will be happy to wake you up. Please contact reception.

Our reception staff always endeavour to carry out your wake-up calls correctly. Unfortunately, however, we cannot completely rule out technical or human error. We therefore ask for your understanding that we cannot accept any liability for any losses you may incur as a result of wake-up call failures and that no claims for compensation can be made. Dial 911.

You are welcome to print documents or make photocopies at reception. Dial 911.

To send faxes or scans, please contact reception. The charges incurred will be billed in the same way as for a normal telephone call.

Fax: +49 241 9132-100

You can purchase stamps at our reception desk. We will be happy to post your mail for you!

All our rooms and suites are equipped with air conditioning. You can regulate the room temperature yourself using a thermostat. Our air conditioning system includes a fully-fledged heating system. Turn the dial towards + to heat the room and towards - to cool it.

Send greetings from Quellenhof, easily and without much effort. Select your desired motif, write your message and "off it goes" – send it with just one click. Click here to go to your postcard.

In the event of exceptional contamination in the room, we reserve the right to charge a special cleaning fee of EUR 150.00 per person for the necessary cleaning.

Our fitness area is equipped with professional, studio-quality equipment. The facilities are located in the basement, in the Quellenhof SPA. The fitness area is open 24 hours a day. You can access it with your room card. If you have any further questions, please contact reception.

Düsseldorf approx. 60 min. travel time

Cologne/Bonn approx. 55 min. travel time

Liège approx. 50 min. travel time

Maastricht approx. 35 min. driving time

Our reception staff will be happy to assist you with all reservations, flight information, changes and confirmations, and can arrange taxis, limousines or shuttle services for you. Dial 911.

Dogs are welcome at Quellenhof and are charged at EUR 20.00 per day . Please note that dogs are not allowed in the restaurant or wellness area. If your dog soils the room, a cleaning fee of EUR 150.00 per day will be charged.

Please consider the guests after you: dogs are not permitted on the beds.

We accept American Express, Diners Club, Mastercard, VISA and JCB credit cards.

Your personal messages will be delivered to your room immediately.

The Quellenhof is a non-smoking hotel. If you smoke in your room, we reserve the right to charge a cleaning fee of €150 . A smoking area with ashtrays is located at the main entrance of the hotel.

Whether you need an event room, sun terrace, bar or restaurant: with 13 superbly equipped event areas for up to 550 guests and culinary areas, the Parkhotel Quellenhof offers many flexible options for your private celebration. The hotel's long-standing event partners will also take care of providing your guests with a high-quality programme of entertainment. We would be happy to provide you with more information in a personal consultation. Please dial 937.

A selection of newspapers is available daily at reception and in front of the restaurant.

Relatives or colleagues can reach you around the clock at:

Parkhotel Quellenhof Aachen | Monheimsallee 52 | 52062 Aachen | Telephone: +49 241 9132-0 |

Fax: +49 241 9132 100 |

E-Mail:info@parkhotel-quellenhof.de

You can be reached directly in your room by telephone. Your telephone number is:

+49 241 9132 + room number.

In your absence, we will gladly take messages for you at reception.

If you are travelling with electronic devices or mobile phones whose plugs do not fit our standard Euro sockets, you can borrow an adapter or charging cable from reception.

Each of our rooms is equipped with hypoallergenic bedding from Mühldorfer. Furthermore, please speak to our service staff if you require specially prepared meals due to food intolerances.

If you require medical assistance, dial (0) 116 117.

In case of emergency, please also contact the reception staff. Dial 911.

You can reach the emergency services on (0)112.

Please contact reception. Dial 911.

Fire extinguishers are located on every corridor. Please refer to our escape and rescue route plans for their locations.

Please refer to the escape and rescue route plans on your room door to locate the emergency exit to be used in case of emergency. All guest rooms and public areas are equipped with smoke detectors. In the event of a fire, please call the switchboard and report the location. Fire extinguishers are located in every corridor, for use on small fires only. Please follow the instructions in your room and at the emergency exits. These are marked with green signs. Please also pay close attention to the loudspeaker announcements in the event of an emergency and for evacuation.